Daylink AIMultilingual Chatbot Platform
AI chatbot product with pan‑India language support, smart routing, and an admin console to manage intents, channels, and analytics.
Case Study Overview
Daylink AI is a production‑ready conversational platform built to serve India’s diverse language landscape. It supports major Indian languages end‑to‑end—understanding user inputs, generating responses, and switching languages seamlessly within a single session. The system includes domain‑specific intent orchestration, FAQ/knowledge base retrieval, and fallback to live agents. A connected control application lets teams configure intents, flows, languages, channel integrations (web widget, WhatsApp, SMS, social), and track performance through real‑time dashboards. Use cases span customer support, lead capture, appointment booking, and internal helpdesk, with privacy‑first logging and audit trails.
Key Features
Multilingual support
Hindi, Kannada, Marathi, Konkani, and more with dynamic language switching.
Omnichannel
Website chat, WhatsApp, SMS, and social inbox integrations.
Intent & flow builder
Visual tools to design conversation paths, FAQs, and forms.
Knowledge integration
RAG over docs/sites with versioned knowledge bases.
Admin console
User roles, analytics, CSAT, transcripts, and compliance controls.
Technologies Used
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